0208 166 2688

Terms and Conditions

Setting up an account with Freybors

To open an account with us on freybors.com you must be 18 years of age or over.

All details provided by you must be accurate and complete. If any information changes at a later date, it is your responsibility to ensure that your account is kept up to date.

Any personal information provided in your account will be collected, used, held in accordance with your rights and Our obligations under the Data Protection Act 1988.

All the details you provide are governed by our privacy policy


Password security

The password you enter when setting up your account on freybors.com must be kept secret, confidential and must not be disclosed or shared with anyone else. You will be responsible for all activities and orders that are submitted under your password.

If you know or suspect someone knows your password you must let us know immediately. You must also change your password as soon as possible.


Intellectual property rights

All content included on our site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labeled otherwise, belongs to or has been licensed by us.

You may not reproduce, copy, distribute, sell, rent, sublicense, store, or in any other manner re-use Content from Our website.

You may not decompile, modify, adapt, translate, prepare derivative works from, disassemble reverse engineer, or otherwise attempt to derive source code from Freybors website.

You may not use any Content printed, saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. [This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.]


Links to our site

You may link to our website provided it is done in a fair and legal manner. You do not do so in a manner that suggests any form of association, endorsement or approval on our part, where non exists.

You may not link to any page other than the homepage of our site.

If you would like to link to our site please contact us at hello@freybors.com


Website disclaimer

Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.

Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

We are not responsible for the content or accuracy, or for any opinions, views, or values   expressed in User Content. Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way.


Limitation of liability

To the fullest extent permissible by law, We accept no liability to any User for any    loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any   Content (including User Content) included on Our Site.

To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.

Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

            

We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in these Terms of Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.


Viruses, Malware and Security

You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.           

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

Cookies

Cookies are essential for our website to work properly. They are small files that collect information so that we are able to give a better user experience on our website.


What are cookies user for

Technical purposes essential to the effective working of the website, for example, identifying a customer when they visit the website, displaying them information specific to them or keeping track of specific preferences

Collecting browsing data and activities of customer's, servants, agents or employees


Links to other websites

Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.


Ordering and purchasing

The product prices quoted on the website are likely to differ from the final product price on the customer invoice. This is due to the nature of freybors market buying and selling process. Market prices are continually in flux and we buy at the current market price of that day and time.

Weights delivered to you may differ from the product weights displayed on the website. Meat for example will generally vary slightly from the weight guidelines we have on the website.

A 10% price buffer is given to each product. This means that if any product is 10% more expensive than the total product price on the website we will not buy or deliver it.

Attributes of a product, for example the origin, may differ between what is displayed on the website and what is delivered to you.

Our website allows to share bulk with other group members. This means you can buy part of a bulk product i.e 1Kg of a 3Kg bag of Beef Mince Meat. However we only deliver bulk items so we will online deliver the 3Kg bag of Beef Mince Meat once the other remaining 2Kg are bought, either by you or other group members.

Once the cutoff time is met all orders that have been confirmed will be processed and added to the delivery.

In a group multiple each group member can add their own card in order to pay for their part of the order. If one of these are declined at any point Freybors reserves the right to cancel the card owner's order and all other group members orders.

Inpidual group members are able to pay for each others orders with their own card if they wish to.

Our website allows multiple people to add and remove parts of a bulk product. If a part is removed it can create an incomplete bulk item (box). If this happens the bulk item will not be delivered until such time as all parts of the bulk item (box) are assigned to group members.

Once you have confirmed your order you are accepting to have delivered and to pay for what is in your basket, plus 10% for price buffering once the order cut-off time is met.

The exception for this is if a group member chooses, on the website, to pay for you. Then, once they confirm their order they will be agreeing to pay for what is in your basket at the point the order cutoff time is met. This applies to any group member who wishes to pay for another group member.

In the case that a bulk item (box) is incomplete after the cut-off time has been met it will be removed from the group order and not be delivered. Each group member who is still attempting to share the bulk item (box) will have the parts they were assigned removed from their order and their total cost will be adjusted accordingly.

All group orders will generally be delivered to one address.

Acceptance of your order and completion of the contract will take place when we despatch the goods to you.

We will only deliver if the group minimum order of £50 is met.

We reserve the right to remove any items from your basket and/or order of the wrong information is displayed. For example an erroneous price.

Some prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

Once your order is delivered to the group delivery address and signed for we will charge your card.



Payment

We use Stripe Payments Europe Limited to manage our payments. Stripe are audited by a PCI-certified auditor, and are certified to PCI Service Provider Level 1. This is the highest level of certification available. By signing up to the Freybors Website, you agree to be bound by the Terms and Conditions of Stripe Payments Europe Limited.

Where payments have been withheld we reserve the right to refuse delivery and to cancel your account. You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that have not been made in accordance with these Terms and Conditions.

We cannot accept any liability for how long it takes the banks to process your payment.


Delivery

We will deliver to the address stated as the delivery address on the website. This will be the address delivered to in the case of one person buying or multiple group members buying.

We reserve the right to not deliver to all locations. If you are outside of our delivery area it is unlikely we will deliver to you. Some products may also not be able to be delivered to certain areas so we also reserve the right not deliver all products to all areas.

You are responsible for the correct delivery address and instructions to be entered.

At the point the delivery is signed for Freybors Ltd is no longer responsible for the goods. Suitable arrangements must be made by the person accepting delivery to keep any goods we deliver that need to be refrigerated between 1 and 5 degrees Celsius until such time as they can be refrigerated or frozen.

Where the delivery instructions have been followed, we will not accept liability for damage to, or theft of your goods, nor will we accept any liability for any incidents which may arise as a result of the theft or damage to such goods.

We aim to deliver you goods within the chosen delivery window, however if this is not possible we do not accept liability. We also do not accept liability all or some of the goods in your order.


Cancellation

You can cancel your order at any point prior to your order cut off time being met.

For all goods that are not perishable you have the right to cancel your order at anytime until the expiry of the 14th day after the delivery date.

You can cancel your account at anytime provided you do not have an order that is past the cutoff time and is being processed. If you wish to cancel your account in these circumstances please wait until the delivery is made and payment completed.


Communication

By using our service which includes all aspects of the website you are agreeing to let us communicate with you. We are therefore free to contact you via phone, email, text, in-app pushes notifications or any other form of communication method.


Law and Jurisdiction

These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.


User content

We encourage users to share as much as possible. This helps support the Freybors community. We don’t own your content but by posting it on the Freybors website you are giving us license to use it.


Acceptable usage policy

You may only use Our Site in a manner that is lawful.

A. you must ensure that you comply fully with any and all local, national or international laws and/or regulations;

you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

B. When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:

[is sexually explicit;]

is obscene, deliberately offensive, hateful or otherwise inflammatory;

promotes violence;

promotes or assists in any form of unlawful activity;

discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;

is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

is calculated or is otherwise likely to deceive;

is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;

misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive.

implies any form of affiliation with Us where none exists;

infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or

is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

C. We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions these Terms and Conditions. Specifically, We may take one or more of the following actions:

suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;

remove any User Content submitted by you that violates this Acceptable Usage Policy;

issue you with a written warning;

take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

take further legal action against you as appropriate;

disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

any other actions which We deem reasonably appropriate (and lawful).


Contacting us

To contact Us, please email Us at hello@freybors.com